Do you travel with us often? Activate the loyalty programme and earn points for every purchase in our e-shop. Then select a reward for your earned points, like a ticket for almost nothing.
About loyalty programme
ČD Points Loyalty Programme Privacy Policy
Rules of the ČD Points Loyalty Programme
If you redeem points e.g. for the benefit “One-way inland ticket for 1st class for 1 person” for 400 points e.g. on the Prague – Ostrava route using an SC Pendolino train, then the total price of the ticket will be CZK 754; this price is composed of the price of the ticket in the amount of CZK 629 and the price of the reservation in the amount of CZK 125. In this case, the 100% discount is applied only to the price of the ticket, i.e. to the CZK 629, but not to the price of the reservation. The resulting price of the co-payment is thus CZK 125.
Who earns points when a group ticket is purchased?
Points are credited to the account of the customer who is logged into the ČD e-shop. If you purchase a group ticket or even a ticket for a different passenger, the points for such purchases will be credited to the customer who is logged in at the time of purchase.
Each point is valid for 24 months after the first day of validity of the travel document for which the points were credited. Points older than 24 months are automatically erased from the account. Erased points cannot be used subsequently. Two items are visible in your loyalty account:
Example:
If you purchase a travel document e.g. from Prague to Benešov for CZK 74 on 15 December 2014 with validity of the travel document from 16 December 2014, then the 7 points thus earned will expire on 16 December 2016.
How will you handle my personal information?
Protecting your personal information is a priority for us, and we strictly abide by Act No. 101/2000 Coll., on protection of personal information. You can find detailed information in the Rules of the ČD Points Programme.
What if I forget to log in before making my purchase?
If you forget to log in and complete the entire purchase process as a non-logged-in user including payment, then unfortunately no points will be credited to your account.
Why is the number of points earned sometimes different than the amount I paid in the ČD e-shop?
If you purchase multiple separate travel documents at the same time, then points will be calculated for each travel document separately. If you buy within a single purchase e.g. one First Minute Czech Republic (Včasná jízdenka Česko) ticket for CZK 169 as one travel document and as a second travel document a second First Minute Czech Republic (Včasná jízdenka Česko) ticket for CZK 169 together with a seat reservation for CZK 35, then the total amount that you will pay is CZK 373. The number of points you will earn, however, will be 35 – you earned 16 points for the first ticket and 16 + 3 points for the second ticket, thus a total of 35 points.
How were the points calculated for a ticket I purchased?
Points are calculated for your purchases of pre-defined travel documents. Each travel document has a different point value. Points are not earned for purchases of vouchers, for parking fees, for transport vouchers, for transporting luggage, bicycles or dogs, for travel insurance, or for recharging the electronic wallet in an In Karta card (EPIK). You will find a detailed overview of travel documents with specifications of the points you can earn by purchasing them and how points are calculated on the “Rules of the Loyalty Programme” page.
How do I find out what benefits I am eligible to redeem my points for?
You will find the complete offering of benefits on the loyalty programme page. By the benefits for which you are already eligible, the active “Redeem” button is displayed.
From when will I start to accrue loyalty points?
Points will begin to accrue on your loyalty account already with your first purchase after registering on the website and activating the ČD Points Loyalty Programme. You will see your current balance of available points on every page of the site in the top right.
How can I find out how many points I have in my account?
Introduction E-shop Loyalty programme