Domestic Transport
ČD SPPO (2524 kB)
Tarif ČD změna č. 2 platný od 10. 12. 2023 (6653 kB)
Rules for purchasing in the ČD e-shop and the Můj vlak application
Contractual Transport Conditions of OneTicket - One Ticket
Tariff Conditions and Price List of OneTicket - One Ticket
Transport and Tariff Bulletin (PTV)
Žádost o odškodnění (823 kB)
International Transport
Tarifní a přepravní podmínky Českých drah v mezinárodní přepravě (TPPM) – platí od 10. 12. 2023 (4079 kB)
Adresy reklamačních služeben jednotlivých železničních dopravců (349 kB)
Žádost o odškodnění (823 kB)
Convention Concerning International Carriage by Rail (COTIF)
Uniform Legal Rules for the Contract of International Railway Transport of Passengers (CIV, Appendix A to the Convention)
Regulation of the European Parliament and Council (EU) No. 782/2021 of 29 April 2021 on rights and obligations of passengers in railway transport, effective from 7. 6. 2023
Contractual Transport Conditions of Czech Railways for Public Passenger Transport (SPPO) are applied to the extent determined in GCC-CIV/PRR and TPPM, and in all cases where none of the above conventions, regulations, and tariffs can be applied.
Temporary Tariff and Transport Measures
List of Temporary Tariff and Transport Measures
Documents for In Karta
Conditions for Issuing and Using In KartaConditions for Issuing and Using In Karta
Conditions of In Karta on a Mobile PhoneConditions of In Karta on a Mobile Phone
Reklamační řád In Karty (34 kB)
Conditions for the Protection of Personal Data of In Karta HolderConditions for the Protection of Personal Data of In Karta Holder
Conditions for the Protection of Personal Data of the Virtual In Karta HolderConditions for the Protection of Personal Data of the Virtual In Karta Holder
Souhlas žadatele o služební In Kartu s poskytnutím osobních údajů (45 kB)
Doporučení pro používání zákaznické In Karty (28 kB)
Doporučení pro používání zaměstnanecké In Karty (27 kB)
Personal Data Protection
Rights of Personal Data Subjects in the ČD Environment
Zpracovatelé osobních údajů (286 kB)
Conditions for the Protection of Personal Data of the User Account on the Czech Railways Personal Transport PortalConditions for the Protection of Personal Data of the User Account on the Czech Railways Personal Transport Portal
Conditions for the Protection of Personal Data of the ČD Kredit AccountConditions for the Protection of Personal Data of the ČD Kredit Account
Conditions for the Protection of Personal Data of the In Karta HolderConditions for the Protection of Personal Data of the In Karta Holder
Conditions for the Protection of Personal Data of the Virtual In Karta HolderConditions for the Protection of Personal Data of the Virtual In Karta Holder
Conditions for the Protection of Personal Data of the ČD Body AccountConditions for the Protection of Personal Data of the ČD Body Account
Conditions for the Protection of Personal Data during Purchases in the ČD e-shop without RegistrationConditions for the Protection of Personal Data during Purchases in the ČD e-shop without Registration
Conditions for the Protection of Personal Data for the TeleTiket ServiceConditions for the Protection of Personal Data for the TeleTiket Service
Conditions for the Protection of Personal Data for the ČD Companies ProgramConditions for the Protection of Personal Data for the ČD Companies Program
Conditions for the Protection of Personal Data for the ČD BIKE SURVEY CompetitionConditions for the Protection of Personal Data for the ČD BIKE SURVEY Competition
Conditions for the Protection of Personal Data for the ČD BIKE ServiceConditions for the Protection of Personal Data for the ČD BIKE Service
Conditions for the Protection of Personal Data – Group TransportationConditions for the Protection of Personal Data – Group Transportation
Conditions for the Protection of Personal Data – Transportation of Persons with Limited Mobility and OrientationConditions for the Protection of Personal Data – Transportation of Persons with Limited Mobility and Orientation
Other Binding Documents
Operating Conditions when Using the Czech Railways Personal Transport PortalOperating Conditions when Using the Czech Railways Personal Transport Portal
Web Accessibility StatementWeb Accessibility Statement
Rules for Purchasing in the ČD e-shop and the Můj vlak Application
Commercial Conditions for Establishing and Using the ČD Kredit Payment InstrumentCommercial Conditions for Establishing and Using the ČD Kredit Payment Instrument
Rules of the ČD Body Loyalty ProgramRules of the ČD Body Loyalty Program
General Commercial Conditions of the ČD e-shop for the ČD Companies ProgramGeneral Commercial Conditions of the ČD e-shop for the ČD Companies Program
Rules and Conditions for Telephone Sales of eTiket Documents through the ČD Central Customer Service - TeleTiket ServiceRules and Conditions for Telephone Sales of eTiket Documents through the ČD Central Customer Service - TeleTiket Service
Standardy kvality společnosti České dráhy, a.s. (377 kB)
Vyhodnocení standardů kvality 2018 (2035 kB)
Vyhodnocení Standardů kvality za rok 2019 - Zpráva o kvalitě poskytovaných služeb ČD, a.s. (2194 kB)
Rules of the ČD BIKE SURVEY CompetitionRules of the ČD BIKE SURVEY Competition
Objednávka jízdních dokladů hrazených bezhotovostně (112 kB)
Ordering a Journey for a Wheelchair User or Assistance
Ordering a Journey for a Group
Pravidla pro poskytování a užívání služby bezplatného přístupu na internet (196 kB)