Who are Contractual Vendors?
Are you in the tourism business and need to arrange travel by train for your customers? Or do you want to expand your portfolio of provided services with train ticket sales? Register in the ČD e-shop as a Contractual Vendor and get a discount on the purchase of travel documents with every sale.
Where and how to obtain a company account for the ČD e-shop?
What do you gain by registering in the ČD e-shop?
- A 3% discount off the price of purchased travel documents on your monthly statement
- The option to purchase travel documents 24/7 from the comfort of your office or home
- A continuous overview of purchased travel documents
- Always receive recommendations for the best ticket deals
- Free inland seat reservations (with the exception of SC Pendolino trains and Business compartments on railjet trains)
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Payment by invoice
Discount
The discount is provided on your monthly statement and applies to the aggregate price of all travel documents purchased during the statement period.
Documents
How to register in the ČD e-shop as a Contractual Vendor?
I am already registered in the ČD e-shop as a physical person
If you are already registered in the ČD e-shop as a physical person, you can easily expand your registration in your user profile. There you can enter information about your company. Then we will activate your company registration, and your purchases will be recorded. You can change the information in your user profile at any time. You will see the aggregate sum of your purchases in the same place.
If you have the ČD Points Loyalty Programme activated, then you will need to terminate it. Termination of the programme will annul your loyalty points account.
If you have activated the ČD Credit payment tool, then you will need to cancel it.
Enter your company and invoicing information in your user profile, and then send the request.
Confirm the verification e-mail email to verify your invoicing address.
Your request to participate in the company programme is waiting for approval.
You will be informed by e-mail when your registration is approved.
I am already registered in the ČD e-shop as a corporate customer
If you are already registered in the e-shop as a corporate customer, then you will need to cancel this registration and request registration as a Contractual Vendor. You only need to cancel your corporate registration; you can leave your registration as a physical person in place.
In your user profile, select “Company information”, and then at the bottom click on “Cancel account”. Confirm your choice.
If your corporate account had payment by invoice approved, then this will be cancelled after its billing status has been verified.
If your corporate account had only the standard payment method by card or with the ČD Credit payment tool, then the account will be cancelled automatically.
After your corporate registration has been cancelled, continue per the “I am already registered in the ČD e-shop as a physical person” section.
I am not yet registered in the ČD e-shop
If you are not yet registered, you must first register as a physical person. After entering your registration information, you must activate your new account using the link that you will receive by e-mail. To log in, you can then use the login box which you will find at the top right of each page. Here, by clicking on your name, you will see your user profile, where you can enter information about your company. Then we will activate your company registration.
You can change the information in your user profile at any time. You will see the aggregate sum of your purchases in the same place.
First register as a physical person on www.cd.cz/eshop.
The e-mail address you entered will be used for sending travel documents in the company programme as well.
Do not activate the ČD Points Loyalty Programme.
After your registration as a physical person has been approved, enter your company and invoicing information in your user profile. Then send the request.
Your request to participate in the company programme is waiting for approval.
Confirm the verification e-mail email to verify your invoicing address.
You will be informed by e-mail when your registration is approved.
How to request payment by invoice
Cost centres
With each company account, it is possible to create a limited number of cost centres and then to identify individual purchases according to these centres. You can name individual cost centres with your choice of at most 10 alphanumeric characters.
Cost centres can be added or cancelled in the user profile in the “Company information” section.
It is possible to associate only one cost centre to an individual purchase. If you would like to purchase tickets for multiple centres, you must complete your purchase for one centre and then start a purchase for the next.
Administrator and authorised agents
If your company has multiple branches or buyers who arrange travel for their clientele, you can set up access to one account for multiple users. You will all be purchasing from one account, but everyone will have their own login information.
Each account can have multiple users through authorised agents and the administrator (the company account owner).
In his or her user profile, the administrator must select “Authorised agents” in the “Company information” section.
By entering the e-mail address of the user (authorised agent), the administrator is requesting that the user participate in the administrator’s company programme.
The e-mail will only be delivered only to a user / authorised agent who is registered in the ČD e-shop.
The administrator must determine whether the user / authorised agent is registered in the ČD e-shop before sending the request; ČD cannot inform the administrator of this for reasons of personal data protection.
The authorised agent will confirm the request by clicking on a link in the activation e-mail.
Lastly, the administrator verifies the authorised agent’s participation in the company programme.
Each authorised agent shall make purchases using his or her login credentials, although under the administrator’s company account.
Changes to the company account itself can only be made by the administrator. The administrator may delegate his or her administrative responsibilities to one of the authorised agents, who thus becomes an administrator.
The allocation, verification and revocation of authorised agents, including delegation of administrative responsibilities, shall be carried out in the same place - in the user profile, by selecting “Authorised agents” in the “Company information” section.
Payment and Invoicing
For Contractual Vendors, travel documents purchased in the ČD e-shop can only be paid for by invoice.
It is necessary to request payment by invoice in the “Company information” section of the user profile when submitting the request to participate in the company programme for Contractual Vendors.
Permission for payment by invoice is subject to approval by ČD.
It is not possible to combine payment by invoice with payments using a payment card or a ČD Credit account.
Authorised agents are bound by the payment options of the administrator’s account.
If the administrator has secured permission for payment by invoice, then authorised agents may make purchases only on the basis of an invoice tied to the administrator’s account.
When paying by invoice, do not select the payment method; this is set automatically after login. You will receive the ticket without needing to make an immediate payment by clicking on the “Issue document” button.
In the event that payment by invoice has been blocked, payment is possible in the “Blocking of invoicing” section by means of a payment card only.
Invoicing
Invoicing shall take place monthly, comprehensively for all purchases made during the billing period.
Invoices will be sent only electronically, to the e-mail address entered when the request was submitted. This e-mail address can be changed subsequently.
In the case of an account with authorised agents, the invoice is sent only to the administrator and will include all purchases made by the administrator and by the authorised agents.
Issued invoices shall be due in 14 days.
Blocking of invoicing
If an issued invoice is not paid in a timely manner, then payment by invoice for the account will be blocked, including the user accounts of all authorised agents.
While payment by invoice is blocked, it is only possible to pay by payment card.
No discount will be provided for travel documents paid for by payment card (the discount for Contractual Vendors is provided only for documents paid for by invoice.
After payment of the owed amount, payment by invoice shall be enabled again.
In the event of repeated late payments, payment by invoice will be cancelled.
The “Můj vlak” (“My Train”) mobile application
Thanks to their preference for ticketing in just a few taps, the “Můj vlak” (“My Train”) mobile application is intended for physical persons only. A company account cannot be administered in this application. If you decide to use this application anyway, it is necessary to take into account at least these restrictions:
The application does not allow for payments by invoice.
An update to accommodate the needs of corporate customers is not under consideration.
Didn’t find what you were looking for?
Contact us on obchod@gr.cd.cz.